Items purchased from LaCocoBalm will be shipped the same business day via USPS. We charge a flat rate of $?.00 for ground shipping and $?.00 for priority shipping, and $25 for overnight (excluding Friday shipments/overnight Saturday deliveries)..
International orders are welcome. Please check with local laws and customs regarding the importation of the products you want to order.
Our guarantee to you is If for ANY reason you are unhappy with the products you received, please send them back to us within 30 days of the invoice date for a full product refund, $10 Restocking fee is all we ask. It is our way of assuring you that we guarantee you'll enjoy our products, and if you do not, then we will do everything to make your business experience with LaCocoBalm most enjoyable.
When sending us returns, we would appreciate it if you could provide a short explanation (although not necessary) for the reason of return. This helps us to better understand our customers’ needs and complaints and assists us in developing better products.
Refunds and credits for returned merchandise will be issued only for the amount of material returned. We are unable to accept returns for international orders.
All shipping charges become the sole responsibility of the customer, unless it is the error of LaCocoBalm. All returns must be postmarked within 30 days of the invoice date to qualify for a return.
For questions concerning returns please contact our returns department at Service@LaCocoBalm.com.
Returns may be shipped to us through 3 carriers: United States Postal Service, UPS, and FedEx.
PO Box 910292
San Diego, CA 92191